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Just Say “No” to Handoffs

Thursday, April 27, 2023 @ 12:00 pm — 1:00pm (MDT)

Two relay runners inside a "no" icon.

Many organizations want efficiency and seek to reduce waste. But as Allen Ward pointed out, “What is the most fundamental waste in conventional companies? Hand-offs.” In their pursuit of efficiency, most organizations actually increase the number of handoffs, making things worse. This happens when people misunderstand the nature and cost of handoffs. In this session, we will discuss what a handoff is and how it creates waste. You’ll learn to spot handoffs in your organization and explore what you can do to reduce them.

Organizers: Paul Tevis

Please note: All of our Learning Labs are interactive sessions using Zoom and Miro. They are not just us talking to a slideshow. We invite all participants to collaborate on a virtual whiteboard (Miro) and engage in conversations with us and each other. While you are welcome to join in audio-only mode, it will be a challenge to participate, and you may not get much out of the session. Because these sessions are interactive, we do not record them. If you are not familiar with Miro, you can learn more at academy.miro.com.