Some of my most spectacular failures working with teams have come from going deeper than I needed to. One particularly memorable retrospective ended with a product manager declaring, “I’m done talking about my feelings.” (It was not my finest moment.) Yes, organizations are made of people. And yes, work happens inside a container of relationships. But that doesn’t mean every attempt to address a team or organizational problem must be super deep. Choosing the depth at which to intervene is critical for every manager, consultant, and coach.
Leadership, People, and Change
Should you host an Open Space Session?
Open Space was inspired by the hallway conversations that occurred at traditional conferences. Open Space needs people who will propose and host sessions. The question is: if you’re attending an Open Space event, should YOU host a session?
How to Facilitate a Large Open Space Event
Open Space events can be a great way to organize a large group of people to quickly and effectively address the issues that matter to them. People often leave amazed at how much they learned or accomplished, especially when the event started with an empty agenda. You probably loved an event you attended and now are wondering how to facilitate open space with a large group. Open space can be used within a company or community conference.
Jake and I have both facilitated open space events with 100-1000+ attendees. There is a lot of preparation that goes into making the event go smoothly—in advance of the event and the day-of. There’s more to facilitating open space than walking around a circle and explaining the principles!
Communicating Change Effectively and Humanely
“I can tell this is hard for you all to hear. I know it’s harder for some of you than others. It’s not my first choice, either. However, it makes enough sense, and it’s the direction we’re going now. We’ll take some time to work through how we feel about this. Then we need to figure out how to start making this change.”
Those weren’t exactly the words the Director of Engineering used to communicate the change in our team’s priorities, but they are close. It was certainly the message that those of us in the room heard when he told us about the abrupt shift in the direction we were about to make. This potentially disruptive change was one of my first experiences with communicating change effectively and humanely. Because of how the director held himself and the team during the ensuing conversation, what could have been an absolute mess turned into a surprisingly positive experience.
Share Information, Not Anxiety
“I don’t want to distract the team. They don’t need to worry about this.” That’s what my boss – the head of engineering at a rapidly growing startup – told me when I asked him how he would share information from top management about our revised expansion plans. His job, he said, was to protect the engineers from things like this and to let them focus on building the product.
Working with Group Tensions
Last October, I helped the Agile Alliance Board of Directors with their quarterly meeting. They asked me to write up one of the ways we worked with some difficulties that came up.
Managing Team Performance with the 60-30-10 Rule
You’re a mid-level manager in a rapidly growing company. Your boss tells you that a new initiative the company has been considering for the last year has finally gotten the go-ahead from the executive team. This initiative is similar to others your company has taken on in the previous few years, but it is different in a few key ways. There’s no playbook for work like this; success will require trying new things and learning from what happens. Your job is to pull together a team that will perform at a high level in challenging circumstances. What do you do?
Leadership Isn’t About You
Managers everywhere struggle to lead teams. These teams don’t produce the desired results, leaving everyone frustrated. A common cause of this problem is managers falling into the trap of thinking that leadership is about them. When this happens, a change in perspective can help them regain effectiveness.
Ground Your Feedback in Mutual Purpose
Many managers struggle to give effective feedback. They spend hours carefully crafting their message only to have it fail to land. What they neglect to notice is that feedback is at least as much about the relationship as it is about the message. One of the keys to a strong working relationship – one that enables difficult conversations – is a sense of shared purpose.
Monitoring Three Processes to Help Team Performance
A high-performing team meets or exceeds its clients’ expectations, becomes more effective over time, and helps all members learn and grow. A high-performing team is not merely highly productive; it is anti-fragile. Teams reach high performance through a complex process of development. How can you tell if it is moving along that path or needs a corrective nudge? By monitoring three key team processes.