Four of inkblots inspired by the Rorschach Test

Clarifying Impacts

 

Four of inkblots inspired by the Rorschach Test
Vaguely described impacts are like the inkblots of a Rorshach Test – people project all kinds of things onto them.

We often describe the impacts of decisions, challenges, and plans in desirable yet vague terms. Projects will “improve communication,” “make us more customer-centric,” or “increase innovation.” This vague language obscures the importance and urgency of these actions. Why they matter here-and-now isn’t clear, so they don’t motivate people and don’t help people make decisions. Perhaps worst of all, vague language hides a lack of alignment by making us think we agree. Avoid these drawbacks by clarifying the impacts you want.

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What to do when someone asks for an agile checklist or agile metrics checklist?

I hear these requests all the time. “What are the best agile metrics?”, “How can we measure an agile team?” and “I know we can’t just measure agile. . . but, what should be on an “organizational agility checklist?”

There are so many places you can go with these questions and there are even various companies selling ways to measure agile organizations and agile teams. When someone asks me about agility checklists or agile metrics, I tend to start with a few core themes of elements. I use these themes to have conversations with the people who want the measurements and the people who will be measured (before anyone starts using them).

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