Management

Tools arranged in the shape of a house on a wooden background

Retrospectives Are Real Work, Too

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Tools arranged in the shape of a house on a wooden background“We don’t have time for a retrospective. We have ‘real work’ to do.”

How many times have you heard this? It comes up frequently in the classes I teach, I’ve heard it more times than I care to count. It frustrates me, and yet, I understand where it comes from. This issue isn’t limited to retrospectives. One of the challenges that managers, coaches, and consultants face is helping groups and teams to effectively balance productive work with work that builds and sustains their productivity. The key to that is understanding that working on the group’s functioning is also real work.

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Communicating Change Effectively and Humanely

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A railway switch, indicating a change ahead.
Change is inevitable. Communicating change effectively and humanely is a hallmark of effective managers.

“I can tell this is hard for you all to hear. I know it’s harder for some of you than others. It’s not my first choice, either. However, it makes enough sense, and it’s the direction we’re going now. We’ll take some time to work through how we feel about this. Then we need to figure out how to start making this change.”

Those weren’t exactly the words the Director of Engineering used to communicate the change in our team’s priorities, but they are close. It was certainly the message that those of us in the room heard when he told us about the abrupt shift in the direction we were about to make. This potentially disruptive change was one of my first experiences with communicating change effectively and humanely. Because of how the director held himself and the team during the ensuing conversation, what could have been an absolute mess turned into a surprisingly positive experience. 

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Two cubes with faces drawn on them and thought bubbles over them. The left face is thinking of a clean spiral and smiling. The right face is thinking of a tangled line and is frowning.

Share Information, Not Anxiety

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Two cubes with faces drawn on them and thought bubbles over them. The left face is thinking of a clean spiral and smiling. The right face is thinking of a tangled line and is frowning.“I don’t want to distract the team. They don’t need to worry about this.” That’s what my boss – the head of engineering at a rapidly growing startup – told me when I asked him how he would share information from top management about our revised expansion plans. His job, he said, was to protect the engineers from things like this and to let them focus on building the product.

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A 3D pie chart divided in 60%, 30% and 10% sections.

Managing Team Performance with the 60-30-10 Rule

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You’re a mid-level manager in a rapidly growing company. Your boss tells you that a new initiative the company has been considering for the last year has finally gotten the go-ahead from the executive team. This initiative is similar to others your company has taken on in the previous few years, but it is different in a few key ways. There’s no playbook for work like this; success will require trying new things and learning from what happens. Your job is to pull together a team that will perform at a high level in challenging circumstances. What do you do?

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Five differently color ropes knotted together to form a rough web or net.

Leadership Isn’t About You

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Five differently color ropes knotted together to form a rough web or net.
Leadership enables individuals to work together to achieve results.

Managers everywhere struggle to lead teams. These teams don’t produce the desired results, leaving everyone frustrated. A common cause of this problem is managers falling into the trap of thinking that leadership is about them. When this happens, a change in perspective can help them regain effectiveness.

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Two railroad lines merging into one.

Ground Your Feedback in Mutual Purpose

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Two railroad lines merging into one.
Feedback is more likely to be effective when it’s clear that you’re both heading in the same direction.

Many managers struggle to give effective feedback. They spend hours carefully crafting their message only to have it fail to land. What they neglect to notice is that feedback is at least as much about the relationship as it is about the message. One of the keys to a strong working relationship – one that enables difficult conversations – is a sense of shared purpose.

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Global Listening When Remote

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Many people are working from home at this point and this will obviously continue for a while. Many organizations had already been working remote. I’ve worked on a number of remote teams and with a number of remote organizations well before the current situation we are in. I’ve done remote work as a coach, trainer, product manager, and team member well before the current situation we are in.  Each of those instances I found myself enjoying some aspects of the work and also wishing for aspects to be in person. One of the most challenging things to do remotely is to listen.

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What to do when someone asks for an agile checklist or agile metrics checklist?

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I hear these requests all the time. “What are the best agile metrics?”, “How can we measure an agile team?” and “I know we can’t just measure agile. . . but, what should be on an “organizational agility checklist?”

There are so many places you can go with these questions and there are even various companies selling ways to measure agile organizations and agile teams. When someone asks me about agility checklists or agile metrics, I tend to start with a few core themes of elements. I use these themes to have conversations with the people who want the measurements and the people who will be measured (before anyone starts using them).

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Agile Leadership Myth #3: Leaders & Managers will figure out what their agile role is magically

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We have done a huge disservice to leaders and managers, as well as teams.  There are plenty of people that will say we don’t need managers and leaders. People can lead themselves. While there is an aspect of this that may be true, there are a lot of steps to get close to that idea.

This article will explore what leaders and managers need to do to succeed as they get started with agile or to help teams move from individuals to a team or even a high-performance team. It builds on Agile Leadership Myth #2: Self-Organizing Teams Don’t Need Any Help.

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Agile Leadership Myth #2: Self-Organizing Teams don’t need any help.

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How did we arrive at this place where so many people believe that self-organizing teams do not need help? The fact is, self-organizing teams DO need help.

Self-organizing teams DO need help!

What teams can experience: Teams might not know exactly what kind of help they need or even how to describe it. This can be especially true if they had a manager-led team and were told what to do and when to do it. I hear teams say, “we don’t need managers”, but they often mean that they don’t need managers telling them what to do.

What managers can experience: Managers are often put in a position of shifting from being an expert and telling teams what to do to some new approach that is not clear to them. They may not know exactly how to help a self-organizing team. I call this clumsy management. It is not that they are doing it on purpose, they just happen to be bumping into things when trying to help. Managers are sometimes told to “stay out of the team’s way”, so they end up disengaged and not sure how to reengage. The fact that a manager may not be sure how to help a self-organizing team does not mean that help is not needed.

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